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Testdroid recorder authorization failure.

Ashish Oct 16, 2013 10:57AM CEST

I am getting the error " No connection to Authorization server. Check your network settings." while trying to provide my testdroid cloud credentials. I have set the HTTP proxy in Windows--Preferences--General--Network Connections in eclipse (Manual proxy provider), but still see the error. My proxy requires authentication and I have provided the required username and password in the settings. I have tried lot of stuff looking at similar posts here but so far no success in authorization. Below is the excerpt from the log file situated at workspace--.metadata--.log (Note: I have masked Proxy IP address and username).
Any help to resolve this is appreciated.


!ENTRY com.bitbar.testdroid.eclipse.testtools 1 0 2013-10-16 14:21:48.020
!MESSAGE Connect to cloud services using proxy: PROXYIP:80 user:USERNAME

!ENTRY com.bitbar.testdroid.eclipse.testtools 2 0 2013-10-16 14:21:48.843
!MESSAGE User couldn't have been authorized cause internal server problem
!STACK 0
testdroid.api.exc.RestAPIException: Failed calling https://users.testdroid.com/api/v1/authorize! HTTP status 407
at testdroid.api.TestdroidRestClient.checkStatus(TestdroidRestClient.java:781)
at testdroid.api.TestdroidRestClient.authenticateUserFor(TestdroidRestClient.java:491)
at testdroid.api.TestdroidRestClient.authenticateFor(TestdroidRestClient.java:431)
at testdroid.recorder.h.run(AuthorizationJob.java:88)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:53)

Up -1 rated Down
Bitbar Company Oct 16, 2013 02:10PM CEST Testdroid help Agent
Hey,

Well it looks that the problem is on the proxy server side and he does not want to pass you further (http://www.checkupdown.com/status/E407.html). Do you have possibility to check with some other proxy ? Are you sure that user and password are valid ?

Best regards,
Bitbar support.

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