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TestDroid Recorder. Could not authorize credentials.

Wing Lam Feb 21, 2016 08:36PM CET

Hello,

I am interested in using the TestDroid recorder for academic reasons.
When following the tutorial on http://help.testdroid.com/customer/en/portal/articles/687572-first-recording
I am unable to get past the third step. Despite copying and pasting my credentials that I have verified works on the web, I get the following error message "Could not authorize. Please ensure you have provided correct credentials.".
Looking through my eclipse logs I also see:
!ENTRY com.bitbar.testdroid.eclipse.testtools 1 0 2016-02-21 13:13:47.239
!MESSAGE ApiException occured during get user from client. Client will be recreated

What I can do to get past the third step?

Best,
Wing

Up 0 rated Down
Thiago Luiz Loreto Feb 23, 2016 04:23PM CET
Hi,

Have you ever verified your internet connection!!!I say that, cause when i installed the TestDroid Recorder plugin on Android Development Tools, to use in my work activities, my credentials were "blocked" by proxy policies. At first it was necessary to disconect from company network; and then stablish another connection to granted my credentials.

Try to do these steps and with doesn't work fine, ask me.

See ya
Up 0 rated Down
Bitbar Company Feb 26, 2016 12:25PM CET Testdroid help Agent
Hello,

Testdroid Recorder requires authentication with your Testdroid login credentials and a valid internet access. After this you you should be able to get your test uploaded and running on Testdroid Cloud.

Hopefully this helped.

Best regards,
Testdroid support

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